Your security and privacy are our highest priorities. We use some of the world’s most advanced security features and infrastructure. We understand that our service involves handling some of your most valuable and private information. Hence, we rely on the most sophisticated and secure processes and infrastructure along each step of our service.
Please contact our team in the Get support section or via Live Chat, for our team to resolve the issue in the fastest possible timeframe.
You can restore your password by choosing the Forgot password option in the sign-in section. You will receive an email with additional instructions and steps that you need to follow, to restore your password.
Upon receiving a trigger, beneficiaries will receive your stored data, and the account will be closed. All data will be deleted when the account is closed.
Stornest file data at rest is encrypted using 256-bit Advanced Encryption Standard (AES). To protect data in transit between the browser and our servers, Stornest uses Secure Sockets Layer (SSL)/Transport Layer Security (TLS) for data transfer, creating a secure tunnel protected by 128-bit or higher Advanced Encryption Standard (AES) encryption. Stornest strives to be up-to- date on the latest state-of- the-art security developments by working with security researchers and experts in the field.
Basic information about user data (including file names and other additional inputs), called metadata, is kept in its own discrete storage service, separate from file blocks. This metadata acts as an index for the data in the users’ accounts and is shared and replicated as needed to meet the performance and availability requirements. Our team restricts access to your personal information to our employees, contractors, and external collaborators, who need to access the information to process or analyze it for us, and are subject to strict and rigorous contractual confidentiality obligations and may face disciplinary actions or terminated if they fail to meet these obligations.
Our team is always open to suggestions, comments, and feedback regarding our service. You can contact us via the contact form on the Get support tab or the Live Chat on the website.
Your privacy is as important as the security of your data. We will never sell your personal information to anyone. Ever. We will also never contact you on social media or other channels. Our relationship is our private matter.
You can make this check in the Security and login section, which is a part of the Account settings tab. The system provides you inputs about the login history of your profile, with information about the device used for logging, date and time, and geolocation. If someone made an authorized login to your account, you could choose the Report an issue option to inform our team about this activity. You’re going to receive an email with additional information.