You can change your check-up method in the Check-up method section.
Before the trial (or plan) expiration, the client is going to receive several email reminders with explanation about the next steps of the process and a landing page where the client can select a payment method and enter details regarding the payment.
You can get more information about the file type, file size, last modified date, and other inputs by right-clicking on the file or folder on the Dashboard.
As per our service, every beneficiary has his/her own folder, in which you can store files and data that you want the beneficiary to receive in case something happens to you. Each folder can have an unlimited number of sub-folders and files, depending on the plan you have selected. You can see the list of current beneficiaries in the Beneficiary information section or on the Dashboard.
You can make this by a right-clicking on the folder and choosing the Change a beneficiary option on the Dashboard or directly on the Beneficiary information tab.
You can modify or change the profile picture of your beneficiaries in the Beneficiary information section.
If you experience a bug or system malfunction on our platform, you can contact us through the Get support section or Live Chat to resolve the issue as soon as possible.
Our service is accessible from any device.
A client can change his default e-mail in the Personal information section.
Upon receiving a trigger, beneficiaries will receive your stored data, and the account will be closed. All data will be deleted when the account is closed.
Your security and privacy are our highest priorities. We use some of the world’s most advanced security features and infrastructure. We understand that our service involves handling some of your most valuable and private information. Hence, we rely on the most sophisticated and secure processes and infrastructure along each step of our service.
Please contact our team in the Get support section or via Live Chat, for our team to resolve the issue in the fastest possible timeframe.
You can restore your password by choosing the Forgot password option in the sign-in section. You will receive an email with additional instructions and steps that you need to follow, to restore your password.
Stornest file data at rest is encrypted using 256-bit Advanced Encryption Standard (AES). To protect data in transit between the browser and our servers, Stornest uses Secure Sockets Layer (SSL)/Transport Layer Security (TLS) for data transfer, creating a secure tunnel protected by 128-bit or higher Advanced Encryption Standard (AES) encryption. Stornest strives to be up-to- date on the latest state-of- the-art security developments by working with security researchers and experts in the field.
Basic information about user data (including file names and other additional inputs), called metadata, is kept in its own discrete storage service, separate from file blocks. This metadata acts as an index for the data in the users’ accounts and is shared and replicated as needed to meet the performance and availability requirements. Our team restricts access to your personal information to our employees, contractors, and external collaborators, who need to access the information to process or analyze it for us, and are subject to strict and rigorous contractual confidentiality obligations and may face disciplinary actions or terminated if they fail to meet these obligations.
Our team is always open to suggestions, comments, and feedback regarding our service. You can contact us via the contact form on the Get support tab or the Live Chat on the website.
Your privacy is as important as the security of your data. We will never sell your personal information to anyone. Ever. We will also never contact you on social media or other channels. Our relationship is our private matter.
You can make this check in the Security and login section, which is a part of the Account settings tab. The system provides you inputs about the login history of your profile, with information about the device used for logging, date and time, and geolocation. If someone made an authorized login to your account, you could choose the Report an issue option to inform our team about this activity. You’re going to receive an email with additional information.
There are two available payment methods that you can use to pay for our service: credit/debit cards (Visa and MasterCard) and PayPal.
You can make this change by choosing the Change my plan option in the Plan Selection section.
If you have already used the free 30-day period and terminated your account once, you can create your Stornest account without a problem again by following the steps in the Sign-up phase. This time, the billing is going to start from the period you begin without counting the free 30-day period.
You can terminate your Stornest account by choosing the Delete my account option provided in the Personal information section. As soon as you choose this option, all the data that you’ve been stored on our platform will be deleted immediately.
While all amounts paid are non-refundable, certain refund requests for Subscriptions may be considered by our company on a case-by-case basis and granted at the sole discretion of our company. You can find more information in the Terms and conditions – Paragraph Refund policy by clicking the following link.
Our service currently is only available in English. We plan to make the website and the web application available in multiple languages (Spanish,Mandarin, Russian, French, among others) shortly.
Yes. Our system is fully compatible and allows direct upload of files from your computer, Google Drive, or Dropbox account. You can do this by selecting the Upload your files option on the Dashboard.
There are two available options for data sharing with your beneficiaries. You can find more information on the How it works tab.
According to your needs and requirements, we have the right plan for you. You can select one of our three plans (Standard, Platinum, or Premium) and payment options that work best for you. You can find more information on the Plans and prices section on our website.
You can upload any file type on the platform (documents, photos, videos, among others)
You can check how much free space is available on the Dashboard or in the Plan selection section.
You can terminate your account by choosing the Delete my account option in the Personal Information section. After completing this process, all your stored data will be immediately deleted from our servers.
You can check this on the Dashboard or in the Plan selection section. For information related to the beneficiaries directly, you can check the Beneficiary information tab.
You can upgrade your plan in the Plan selection section.
The first 30 days are free for all our new clients. Every client needs to complete the sign-up process in which he/she needs to insert personal information and select a plan. After the mail is confirmed, the client can begin with using the service. Before the trial expiration, the client is going to receive several email reminders with explanation about the next steps of the process and a landing page where the client can select a payment method and enter details regarding the payment.
You can create your Stornest account by clicking the Sign-up button on our website. The first step is to enter your personal information and email, and the second step is to choose your Stornest plan that suits your needs. After the mail confirmation, you can start with using our service. You can cancel online at no cost within the first month. Our team is more than happy to assist you during this process if you have any difficulties or questions.
Our service is compatible with any device, and you can access it without experiencing any bugs or malfunctioning of the system.
There is no limit on the times you can upload and remove files from your account during your Stornest experience, regardless of which plan you have selected.
There is no limit on the times you can change your list of beneficiaries during your Stornest experience, regardless of which plan you have selected.
Stornest is accessible from any device and any location around the globe. Our service does not have any limitations or access restrictions.
Our team is always open to suggestions, comments, and feedback from our clients. You can write your feedback to us or contact us in the Get support section or through the Live Chat.
Yes. To access our service, you require an active Internet connection.
Stornest is a service to store your most valuable information and share it with the ones you care about if needed one day. The service safely secures your financial asset information, passwords, notes, favorite photos, or any other information you would not want to lose. The mission of our team is to ensure the peace of mind of our clients by making sure that their valuable information reaches their loved ones.
If you have any specific question or suggestion about using our service, you can contact us in the Get support section or through our live chat. Our team is happy to assist you.